Corps Monitoring Outperforms NSI Performance Standards In 2025

Corps Monitoring Outperforms NSI Performance Standards In 2025

At Corps Monitoring, we are proud to uphold the highest standards of security monitoring services, as recognised by our National Security Inspectorate (NSI) Gold category 2 accredited Alarm Receiving Centre (ARC).

The certification allows us to monitor any alarm device, ensuring that our clients receive the most comprehensive and reliable service. As we move into 2026, we are delighted to report that we have not only maintained these high standards but also exceeded them across all key metrics, reinforcing our commitment to delivering industry-leading response times.

2025 Performance Highlights

Reflecting on 2025, our amazing team at our NSI Accredited Alarm Receiving Centre has continued to deliver gold-standard service and support. Our achievements reflect both the size of our operation and the professionalism, efficiency and dedication of our highly trained monitoring teams.

  • Throughout 2025, our ARC monitored over 7,000 sites, ensuring the safety and security of our customers 24/7, 365 days a year.
  • Our team handled more than 3 million alarms during the year, while maintaining an average response time of just 16 seconds.
  • We responded to over 25,000 customer emails and answered upwards of 200,000 calls, demonstrating our commitment to fast, reliable and customer-focused service at scale.

Corps Monitoring also surpassed the NSI’s stringent targets across five critical alarm response categories:

  • Fire Alarms: The NSI target for fire alarms is to respond within 30 seconds. We achieved an average response time of just 4 seconds.
  • Personal Attack (PA) Alarms: The NSI requires responses within 30 seconds. Our team delivered an average response time of 6 seconds.
  • Intruder/Other Alarms: For intruder and other alarms, the NSI sets a response target of 90 seconds. Corps Monitoring’s average response time was just 7 seconds.
  • CCTV Monitoring: The NSI’s benchmark for CCTV response is 90 seconds. We surpassed this target with an average response time of 35 seconds.
  • Lone worker protection: The NSI states a response within a minimum of 10 seconds. We supersede this target with a response time of 3 seconds.

These achievements underscore the efficiency and dedication of our team in ensuring the fastest possible response to all alarms.

False Alarm Filtering

In 2025, we successfully filtered 72% of false alarms, thanks to our advanced detection systems. These systems analyse every activation, enabling us to focus on genuine incidents while maintaining comprehensive records of all triggers. Efficiently managing false alarms is a critical component of our service, as it ensures that genuine threats receive immediate attention.

Our investment in AI technology enhances response times while improving operational efficiency, ensuring our clients benefit from the most effective security monitoring solutions available.

Corps Monitoring’s arc also secured another NSI accreditation last year, achieving Specialist Services Gold Approval for the provision of lone worker services. The certification confirms compliance with BS 8484:2022, the recognised standard for lone worker protection services, alongside ISO 9001 quality management and BS 7858 screening standards, highlighting the organisation’s commitment to delivering safe, reliable monitoring for lone workers.

Looking Forward

At Corps Monitoring, our mission is to meet and exceed the rigorous standards set by the NSI, ensuring our clients always receive the highest level of protection. As we move through 2026, we remain focused on maintaining these exceptional response times, continually refining our processes, and embracing the latest technologies to further strengthen our services.

The safety and security of our clients are our top priority. We are proud to be a trusted partner in protecting their people, property and assets. Alongside this commitment, we have begun trials exploring drone technology and we are assessing how robotics could be integrated into monitoring operations.

As we continue to forge ahead, innovating and enhancing our capabilities, Corps Monitoring will remain at the forefront of the security monitoring industry.

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Corps Innovation Day 2026: The future of security technology

Corps Innovation Day 2026: The Future Of Security Technology

Earlier this month, we welcomed security experts and industry leaders from across the UK to Corps Security’s 2026 Innovation Day at The National Archives in Richmond, Greater London.

The historic landmark holds over 1,000 years of heritage, including elements of Corps Security’s own past, so it was the perfect reminder that, in order to innovate, we must reflect on how far security has come and the impact that our officers have had throughout our 167-year history.

Sharing knowledge

Mike Bullock, CEO of Corps Security, opened the day with a powerful reminder: “Value isn’t what you know, it’s what you share”. That principle guided the day, bringing together installers, security experts, and innovative solutions that will shape the future of security and monitoring capabilities.

Paul Lotter, Managing Director at Corps Security, spoke about our social value achievements this year. We became a Living Wage Employer in 2019, and today over 95 per cent of Corps colleagues earn the Living Wage. We also ranked in the top seven per cent of security companies globally with our EcoVadis Silver status. Innovation is driving change across Corps, but we remain a people-first business and take pride in meeting sustainability goals that protect both our teams and the environment.

Andrea Strong, Innovation Lead and Managing Director at Corps Monitoring, spoke about its successes this year. The team is ISO accredited for data handling and storage, and stringent bi-annual audits ensure compliance for customers. Andrea also leads Corps’ innovation steering committee, which brings together leaders across the business to discuss where technology can address customer and partner needs. In an advancing threat landscape, resilience and collaboration are what can truly support our colleagues and customers.

Neil Shanks, Director at Corps Intel, discussed our newly launched intelligence services. Corps Intel offers services from weekly intelligence reports to bespoke threat alerts and dedicated analysts. Corps Intel can be combined with Corps’ security guarding, and Corps Monitoring’s state-of-the-art monitoring to provide effective people and asset protection for organisations. Intelligence is more than just giving clients a rundown of threats, he explained; it must answer the “so what?” and deliver actionable guidance.

Innovation on show

RISK was up first to demonstrate its modular metal detector arches. These portable structures can be set up in under five minutes and have already been deployed in schools, embassies, and sporting events to help detect metal objects down to the size of a pound coin.

PPSS Group introduced its lightweight stab vests. Weighing in at 1.5kg, the vests are ISO-accredited for knife, spike and blunt force protection with zero penetration. This demonstration – a blunt-force test with a baseball bat – highlighted how protective gear complements security and ensures that operatives can act safely when alarms are triggered.

Beespace then took the stage to showcase its security sensors. They use LoRaWAN, wide-area networking, to perform checks of areas of 80-90m that save security personnel from performing site-wide checks of low-use areas. The sensors also integrate with an AI facilities manager that automates patrol reports and allows monitoring teams to focus resources when they’re needed most.

Finally, Security Drone Group demonstrated its fully-automated drones, able to operate up to 3km from their docking stations. The drones can be integrated with a monitoring centre, identifying intruders with thermal imaging and AI-powered smart tracking. Operatives can also deliver live audio warnings from the drones to intruders.

Ethical considerations and technology

Mike Reddington, CEO of the British Security Industry Association (BSIA), highlighted the need for ethical facial recognition frameworks. When draft bills threatened an outright ban, the BSIA published the first legal and ethical guide to facial recognition technology in 2021. “How do you open your phone or use passport gates?” Mike asked, arguing that there is already social acceptance but that we need transparent governance.

A panel discussion then explored robotics and emerging tech. Aron Kisdi from Autodiscovery explained how robotics remove people from harm while humans operate remotely, guided by real-time data such as camera footage and location services. He commented that regulations need to catch up, and affordability remains key for early adopters.

PanicGuard’s domestic violence response devices were also discussed. They can trigger police arrival in under eight minutes and are able to gather video evidence for court. This, coupled with Mike Reddington’s insight on facial recognition, showcased a future of advanced solutions designed to protect the general public, as well as private sites.

Foolproof measures

Comprehensive site security means addressing the details people often overlook, like secure key storage and mail handling. Our partner installers displayed their products and demonstrated how failing to address the basics alongside innovation can threaten the safety of a site.

Loxal Security Ltd. presented its secure locks with up to 15-minute attack resistance and daily code generation. Parcel Tracker showcased its mail management software that helps organisations track, log and securely hand over deliveries. Radiocoms Systems Ltd. demonstrated cellular network devices that integrate with fire alarms and CCTV to improve monitoring services.

There were other advanced solutions showcased such as AiLert, software that detects weapons via cameras and connects to monitoring systems, and Aura UK’s keyholder services that use algorithms to identify and communicate with the officer closest to a reported incident in just six seconds.

Having a well-connected monitoring and response team ensures that sites and operatives remain safe, while enabling swift, coordinated action during incidents.

The future of innovation

Security innovation means more than staying steps ahead of advanced threats. Industry experts must consider where technology can be best integrated with current roles, and which areas need new capabilities to adapt to the increasingly complex threat landscape. Our monitoring centre leverages advanced technology, but it is our operatives, who answered 14,000 calls and handled 242,000 alarms in January alone, who make the final decisions.

Sharing knowledge ensures the industry benefits collectively, and by remaining agile, monitoring teams can protect partner sites and the public alike. Hosting Innovation Day at The National Archives reinforced the collaborative spirit that drives our sector forward.

If you are interested in learning more about Corps Security, Corps Monitoring, or Corps Intel, please get in touch with our team.

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Corps Monitoring partners with leading enforcement and property services company MS Webb

Corps Monitoring Partners With Leading Enforcement And Property Services Company MS Webb

Electronic security solutions specialist and social enterprise Corps Monitoring has partnered with enforcement and property services company MS Webb to provide a dedicated Network Operations Centre (NOC). The centre will connect MS Webb’s existing platforms with Corps Monitoring’s Sentinel alarm receiving platform, streamlining operations and enhancing the customer experience by bringing multiple service lines together through a single dedicated desk.

Through the partnership, Corps Monitoring will provide MS Webb with alarm monitoring, out-of-hours call handling, key holding, time and attendance monitoring, and alarm response capabilities. The dedicated MS Webb desk will offer 24/7 support with a team of professionally trained security operators, helping reduce false alarms and ensure faster, more reliable responses.

MS Webb is a leading provider of enforcement and property services including traveller and squatter evictions and the removal of livestock. It also provides legal support including commercial rent recovery, and asset management and protection for occupied and vacant properties. The company is certified by the Security Systems and Alarms Inspection Board (SSAIB) for vacant properties, underlining its commitment to high industry standards and compliance.

Andrea Strong, managing director at Corps Monitoring, said: “We’re proud to see this partnership already delivering value for MS Webb and its customers through our comprehensive monitoring service. By working closely together, we can ensure consistent performance, minimise false alarms and maintain the rapid, reliable response their clients expect from a 24/7 service.”

Greg Webb, managing director at MS Webb Ltd, said: “We chose Corps Monitoring to provide our NOC because we needed a partner with the scale, resilience, and technical depth to match our growth ambitions and our clients’ expectations for truly continuous protection. Their accredited, state-of-the-art monitoring centre, investment in cutting-edge technology, and focus on highly trained operators gave us confidence that they could integrate seamlessly with our existing security operations and support our move towards more technology-led services.

“The onboarding process was structured and collaborative, communication has been clear, and their team has been proactive in fine-tuning settings to minimise false alarms while maintaining a fast response when it matters. This partnership is already helping us deliver a more robust, 24/7 service to our customers and gives us a strong platform to continue innovating in how we protect people, property, and assets across the UK.”

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Corps Innovation fund RISK metal detectors.jpg

Corps’ Innovation Fund: RISK Metal Detectors

Walk into most major venues today, and the security process is the same. There is often a line for bag checks, leading to a quick pat down, and on occasion, further investigation. We rarely see metal detectors in these spaces, and we often associate them with airports or high-profile institutions instead. But what if they were more widespread?

In areas where knives, concealed weapons or contraband items are considerable threats, there is a growing need for metal detectors. These devices can be used in spaces like schools or concert halls, but they carry challenges. Detectors need to function alongside other security measures, including physical bag checks and officer presence, to give security teams actionable information. This layered approach keeps queues moving while offering thorough screening.

At Corps Security, we’ve partnered with RISK Metal Detectors to bring effective screening solutions to our clients.

Developing a partnership

The partnership with RISK came from our innovation steering committee, who review the challenges our clients face and explore where Corps can bridge vulnerabilities in their security solutions. One clear issue we were seeing was knife crime and the risk of carrying contraband items.

RISK detectors offer a sleek approach to security screening. Unlike traditional detection systems, the RISK P1 Portable Arch is designed with flexibility in mind. It weighs 50kg, so it can be quickly disassembled and transported to different sites. This reduces installation costs and allows teams to efficiently deploy them for public events.

One of the device’s standout features is the three-zone detection system. Rather than lighting up completely when metal is detected, the panel isolates and lights up the specific zone where the metal is found. This precision speeds up the screening process and reduces disruption for those passing through. As well as knives and firearms, the arches can detect vapes, phones, and other metal contraband like screwdrivers.

RISK’s outlook and scope were clear, its team was responsive, and we’d already seen its detectors perform effectively on sites. We made the decision to purchase two P1 Portable Arches to trial them with clients and events.

Case study: Supporting schools facing heightened anti-social behaviour

One successful implementation of the arches was at a group of colleges across London. We have worked with this partner previously, but it faced complex socioeconomic challenges when multiple sites were consolidated, which brought together hostile groups from different areas of the city.

This change led to heightened tension and risk. After one serious incident, the potential for weapons being brought onto campus posed a daily danger to students, staff, and our officers.

We worked closely with the college group to install permanent RISK detectors across its sites and worked with leadership to show them how these measures were implemented. We also developed a comprehensive safety approach by introducing stab vests and body cameras for officers.

This approach has significantly reduced the number of hostile incidents, and feedback from the local community has been positive, with students expressing appreciation for the screening process and its contribution to their sense of safety.

Events implementation

Metal detectors are vital in event spaces, too. We recently trialled RISK detectors at a cricket match, which meant navigating large crowds through entrances in a short period. The lightweight RISK detectors were temporarily installed at all entrances, allowing crowds to easily access the site after they were checked, and officers to maintain the flow of the crowd.

Preparing for the future

Looking ahead, we’re exploring expanded capabilities for the detectors and paired devices. We originally trialled body wands and decanting trays alongside the arches, and they were great additions. Clients are asking for expanded capabilities, including narcotics and explosives swabbing. We’re trialling these options and exploring other tools such as small portable X-ray machines. The key is balancing thorough security checks with maintaining the flow of people, particularly during peak times.

These solutions will also support clients ahead of the expected implementation of Martyn’s Law in 2027. The legislation will place heightened security standards on venues through a tiered system that identifies their classification and legal requirements.

Though not finalised yet, it’s important for organisations to review and tighten their security approaches now, through renewed training, standardisation of procedures and comprehensive bag and security check plans. By building a portfolio of solutions now, we can help clients prepare before Martyn’s Law comes into effect.

Careful implementation

We are taking a targeted approach with our metal detector implementation. Introducing security measures always has the potential to feel intrusive, but arches can seem particularly alarming if they are not introduced carefully. That’s why we are focused on helping clients grow comfortable with the technology and build confidence through education.

Each new implementation allows us to refine our approach and demonstrate the value of layered security measures. With the right technology and training, we can create environments where people feel safe throughout their journeys – from schools and colleges to music and sporting events, and beyond.

If you are interested in exploring security solutions at events and venues, please read more about our services or get in touch with our team.

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Meet the Team Rachel Stirling

Meet The Team: Rachel Stirling

For our “Meet the Team” series, we spoke to one of our newest colleagues, Control Room Operator Rachel Stirling. She talked us through what brought her to Corps Monitoring and where she wants her role to take her.

When did you join Corps and what did your career look like before joining?

I joined Corps at the beginning of September, so I am new to the job, but it came at the right time. Previously, I worked in CCTV for the railways for nine years, so I have a background in monitoring. I’d left my previous job to care for my brother, but after he was moved into a new home, it was time for me to get back to work, and the Corps ad popped up.

I really enjoyed my previous role in rail, but I struggled with stress and working alone so frequently. I’ve often gone for more unconventional roles, including a bus driver and train driver for a yard. I like a challenge, so I often pick jobs that aren’t “ordinary,” and that’s what drew me to Corps.

What has your career at Corps been like so far?

This role keeps me busy; between calls and checking alarms at each site, I have a lot to do throughout the day. There is a huge people-focus too, and it’s interesting speaking to so many people across the UK every day. I’m getting more used to the different ways people speak and understanding how we can help each person’s needs. That’s what makes the job exciting, not every day is the same.

I’m very keen to learn, so our team lead Robert Thomson has had me train on all of our different desks to help me understand how our different sites and accounts operate. I’m always asking questions and curious to know more, which is why Robert told me I have potential.

This really touched me. Before Corps, I tried to be a train driver but failed my final test by two marks, which used up my only two attempts allowed. It really knocked my confidence, but the encouragement I receive here is making a big difference. I’m being told I’d make a good supervisor, which isn’t feedback I’ve had at work before.

Why did you join the team?

I originally got the job because it aligned with my CCTV experience. I was applying to another role, to work as an aircraft dispatcher, which I was actually offered. But I knew I wanted to work at Corps after seeing my own potential here and its benefits. I have a strict rule that I need to enjoy my work and wake up feeling excited to get to the office, and that’s what I have here.

The shifts at Corps really work for me. I do four days on and four days off, so I can spend time with my family and friends. I really like my team, too. There are six of us at the office, so if you’re struggling, there’s always someone there to help, and they really do want to help.

Why is remote monitoring important today, and how is it evolving?

Surveillance is pivotal to stopping crime in both private and residential areas. Homes are people’s safe places, so it’s incredibly important that we look after them, even all the way from Glasgow.

I’m newer to the industry, but I can see how AI is changing the way technology is evolving, and it is interesting exploring how that streamlines monitoring operations. We already use advanced equipment, with motion detection and thermal imaging cameras, as well as night vision and drone deployments. It’s all about seeing what the next invention will be and adapting to it.

How have things at Corps changed since you joined, and are there any changes on the horizon?

I haven’t spent a long time at Corps, but my team is great, and I can feel my confidence building. Robert has planted the seed of working up to a supervisor level. Honestly, I didn’t think that was an option for me, but knowing now that it’s possible has been great for my growth and confidence.

I also enjoy helping others, so I’d love to train new colleagues in the future. It always feels good watching others work and knowing that you contributed to their successes. Pushing for more women in security positions would also be very fulfilling. I have often been the only woman in previous jobs, so I want to encourage women that they don’t need to follow stereotypical careers.

Right now, I’m learning about Corps as I go, really. It’s been great exploring my new position, getting to know my team and the different roles at Corps Monitoring, and even understanding our military history, down to why we pronounce Corps the way we do! I’ve never worked for a company that notices their employee’s progression and achievements the way that Corps does. It feels really good to be acknowledged and valued, and I thoroughly look forward to progressing more.

If you are interested in working with our monitoring team, please contact us to discuss your needs.

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Risk And resilience- The Importance Of Proactive Preparedness

Risk And resilience: The Importance Of Proactive Preparedness

Risk and resilience: Why preparation matters

Earlier this year, we launched our risk and resilience event series in Glasgow. Attendees included customers and supply chain stakeholders, including installers we work with throughout the country, as well as organisations aiming to better understand their security resilience.

At Scottish Engineering’s Glasgow HQ, the session provided a platform for discussing what vulnerabilities modern businesses face and the strategies needed to counter them. Neil Millar, Security Solutions Manager, opened the session, before Neil Shanks, Director of Corps Consult, took centre stage.

Neil advised businesses on how they can strengthen their defences. His approach focused on two critical capabilities: early threat detection and establishing robust response procedures.

Between 40 to 60 per cent of businesses fail to recover after experiencing a natural or man-made disaster. That statistic carries weight. Neil closed his session with one main warning:

“A business is only as strong as its weakest point. 99% of a business continuity plan can be great, but if 1% isn’t, that’s where you will fail.”

Complexity breeds vulnerability

Modern technological systems offer incredible capability, but this sophistication creates vulnerabilities. Consider that roughly 18 billion Internet of Things devices exist globally, each representing a potential security concern. An outdated device or inadequately protected endpoint can provide threat actors with a gateway into broader networks.

The devices your businesses might not consider a priority, like printers or smart vending machines, could operate on the same infrastructure as your access control systems and surveillance equipment. This interconnection means a weakness in one area can impact your entire security architecture.

This is just one element of complexity. Now that AI is easily accessible, it can provide individuals with access to knowledge and skills that would have previously taken years, in seconds. When this is paired with the quick spreading of misinformation and disinformation online via social media, threat actors can use these tools to rapidly gather information on your organisation and are empowered to create confusion to disrupt operations and damage reputations.

Above all else, safeguarding your intellectual property needs to be your priority. Your innovations, ideas, processes, and methodologies all form the base of your competitive advantage. They are the heart and soul of your business. So, if exposed CCTV wires can be cut, or your colleagues could fall victim to phishing attempts, you are vulnerable.

Round-the-clock CCTV services might offer a crucial line of defence when threats materialise, but advanced equipment and procedures are only as strong as the individuals that make up your organisation. Ensuring that they are educated and aware of these risks bolsters your business.

Embed preparedness strategies

Resilience develops through continuous effort rather than single initiatives. You need to determine which assets matter the most: identify your intellectual property, IT infrastructure, and any other critical systems.

Maintain physical copies of your continuity plans. If only accessed digitally, you could fail to access your plan when you need it most. Develop backup systems, and train teams cross-functionally so knowledge isn’t siloed.

Effective preparation requires both physical and remote security measures. Strong security infrastructure provides the foundation for implementing protective cycles successfully – including the Preparedness Cycle:

  1. Develop your plan
  2. Train your people
  3. Evaluate what works and what doesn’t
  4. Revise and repeat

Risks do not exist in isolation. The question is not if you will face a threat, it is when. This cycle embeds resilience into your daily operations, helping unify people, departments and technological systems.

Your next steps

An ever-evolving threat landscape requires an ever-evolving preparedness plan. If your business doesn’t know where to start, contact , Security Solutions Manager, to find out more:

Email: nmillar@corpssecurity.co.uk
Mobile: 07980 769180

Our next risk and resilience event will be held in Edinburgh, in early 2026.

Corps Monitoring operates CCTV operations, alarm monitoring, intruder monitoring,  lone worker protections and drone services throughout the UK. Review our services, or contact our team.

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From CCTV Operator to Director: Gavin McCartney’s 15 Years In Monitoring Services

From CCTV Operator to Director: Gavin McCartney’s 15 Years In Monitoring Services

As Monitoring Solutions Director Gavin McCartney marks his 15-year anniversary with Corps Monitoring, we caught up with him to reflect on his remarkable journey from CCTV operator to director.

Starting at just 19, Gavin has built his entire security career with us, advancing our solutions for clients across the country.

Did you always plan to go into security?

I started out working at a local butcher’s, right after leaving school. I’d followed in my mum’s footsteps, who still works there today. I wanted to work with my hands, and university didn’t seem like the right fit for me. Honestly, coming across Corps Monitoring was luck – a friend of mine working there told me Corps was hiring, and that conversation changed my career trajectory.

I started as a CCTV operator in the control room. My knowledge of computers from school helped me transition into the role, along with the training Corps provided. It was a busy time, as the team were transitioning multiple CCTV operating systems into one system at the alarm receiving centre (ARC). It was a lot to take in as I learned on the job.

How did you progress?

I knew when I started out that I wanted a job with growth opportunities. At Corps Monitoring, there was always a clear ladder. I had to show I was keen: ask the right questions, show my willingness to work with team members, and ask how to do tasks when I wasn’t sure.

My first move was into a Technical Administrator role in 2012, where I was in more of a management position helping with the day-to-day operation of the ARC, investigating incidents, and engaging in the finance side of the business. That role helped my transition to Business Development Manager in 2019, and since then, I’ve been sales-focused.

At every touch point of my journey, working up to my role now as Monitoring Solutions Director, I have been getting to know our customers, speaking to them daily, understanding their key concerns and needs. That’s a key part of my role, and one of the reasons I like my job so much.

What does being a leader mean to you?

As a leader in sales, supported by my technical background from working in operations, I focus on developing tailored solutions. I see myself as a problem solver: working with ARC teams and guiding customers through installations so their systems work seamlessly.

Having worked in most of my colleagues’ positions, I understand their needs. Rather than viewing the workplace hierarchically, I work alongside my team.

I talk to them daily and maintain transparency, so my colleagues know they can approach me with questions or concerns, and we genuinely enjoy each other’s company. I like to think it’s a winning balance.

What does a tailor-made, integrated security solution look like?

While we’re experts in CCTV and alarm system installation, we understand customers often don’t share this expertise – it’s our job to coach them. Every business and every site is different, so bespoke solutions are key.

Take our work for SIMS Metal, an organisation we have worked with since 2022. We supply and manage dedicated remote monitoring services across its portfolio, conducting health checks, live monitoring, footage requests and investigations. We have also implemented analytic cameras that trigger water hoses and cannons when activated.

Our hands-on consultative approach means we can provide 24/7 safety and assurance, while reducing costs associated with clients developing their own internal systems.

How has monitoring changed, and how will it continue changing?

Honestly, the technological advancements have been huge. We’ve integrated technology that filters out false alarms from real alarms, massively reducing our false alerts and allowing us to focus on the real threats.

We’re looking at a whole suite of new ways of monitoring, too, like our new drone security service. Partnering with aerial surveillance experts Security Drone Group, we can offer real-time aerial insights from our monitoring facility, to streamline threat detection and improve situational awareness on client sites.

Moving forward, organisations must embrace new technology to remain competitive, or they risk falling behind. I also think dedicated lone worker monitoring systems will increase, which means a lot of upfront investment for longer-term return on investment.

Investing in technology, expanding services, and keeping client assets secure remain our top priorities.

What advice would you give to someone just starting out in the industry?

If you have a vision of what you want to achieve, security can open a lot of doors for you. But you need to put in the work. Be a go-getter; it’s something that Corps certainly rewards. Corps Monitoring always wants to help staff hone their skills wherever possible.

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Remembrance Weekend 2025 Andrea Strong’s Reflections

Remembrance Weekend 2025: Andrea Strong’s Reflections

November is a time of remembrance throughout the UK, where many of us pause and reflect on those lost in conflict, and honour all those who have fought for our country. Remembrance will always be a key part of Corps.

This year, we welcomed colleagues, the Corps Veteran Association (CVA), and the Corps Security Commissionaires to join us in Whitehall to parade past the Cenotaph and attend a ceremonial luncheon for Remembrance Sunday, and join us at Brookwood Cemetery to lay wreaths at the graves of Commissionaires for Armistice Day.

We were also especially proud to host our friends from our Canadian contingent, the Commissionaires Canada, which was founded in 1925 and modelled after the British Corps of Commissionaires to employ Canadian veterans after the First World War.

Andrea Strong, Managing Director at Corps Monitoring, was a key part of the events, joining Corps’ Remembrance Weekend for her third time. We spoke to her about her experiences this year and what it means to remember those we have lost.

What does Remembrance mean to you?

Remembrance has always been important to me. I have childhood memories of watching the Festival of Remembrance at the Royal Albert Hall with my Nana; it was very important to her.

I’ve always bought a poppy and continued to watch the Royal Albert Hall services, but since joining Corps Monitoring, I’ve gained a better understanding of what it means. Yes, it’s culturally significant, but it’s also vital for supporting veterans today.

About five per cent of Corps Monitoring is made up of veterans, and I’m a proud member of the CVA. Especially as a senior member of staff, I felt it was crucial to get involved with the CVA and work alongside the brilliant advocates for veterans in our organisation.

What was it like to connect with the Commissionaires Canada this year?

The Commissionaires Canada shares such a long history with us, so it was special to host them and have them so deeply involved in our ceremonies. Their representatives were chosen by region throughout Canada, and there was a mix of frontline officers and senior Commissionaires in attendance. Many also brought family members, which is lovely to see, as it is at the heart of our mission to support veterans and their families.

We all immediately gelled when they first arrived on the Friday, right the way through to visiting Brookwood on Commissionaires Canada, and we had great feedback that our Commissionaires appreciated being around like-minded people.

Our connection with Commissionaires Canada has really grown these past few years. Seeing their pride and having them march with us and place their own wreaths has really helped our relationship blossom. They said it blew them away, which was fantastic to hear.

I had a similar experience when I visited Australia earlier this year. I met with George Zagon, President of the Australian Corps of Commissionaires, who gave me a tour of the Memorial Shrine and the Remembrance Garden at the Heidelberg Repatriation Hospital in Melbourne. He gifted me an indigenous cross while I was there, to lay at Brookwood along with our wreaths. It was so meaningful to bring that little bit of Australia back with me.

Which part of the weekend impacted you the most?

The whole weekend always has a huge impact. Last year, I was in the parade, and it really was one of the best days of my life. But even just viewing the parade this year, it was incredible to see the white hats of the Commissionaires’ uniforms appearing around the corner at Whitehall.

What really touched me this year, though, was remembering Darrell Jacques, who spent 25 years working for us and passed away earlier this year. A veteran himself, Darrell was fundamental to Corps and especially the foundation and leadership of the CVA, he even designed one of our ties.

We know that he would have been so proud to be marching with us and the Canadians, so we left a space for him in the formation. We also made his place at the luncheon, with his hat and gloves set on the table and a Union Jack draped over his chair, and raised a toast to him.

It was a truly special moment, and incredibly moving. That will stay with me for a long time.

What ongoing work is the CVA doing to support veterans?

Corps Monitoring works closely with Corps Security to support the CVA. Our charity partner  which provides clinical treatment and assistance for veterans with mental health issues, continues to be a lifeline for many. Last September, my colleagues and I took part in a coast-to-coast challenge, covering 92.5 miles to fundraise for their excellent services.

Individual colleagues across our organisation also engage in fundraisers throughout the year to support various charities. Earlier this year, our colleague Grant Mitchell set out on a sponsored walk to fundraise for the National Autistic Society. Sophie Purdy at Corps Consult is also currently fundraising for Scotty’s Little Soldiers, a charity supporting bereaved children of military personnel.

Remembering, together

Remembrance is a poignant reminder of Corps Security’s mission. In 1859, Captain Sir Edward Walter established the Corps of Commissionaires to employ veterans returning from the Crimean War. Today, we uphold that legacy by supporting active service members, veterans, and their families throughout the year.

We are humbled to connect Commissionaires from around the world to not only remember, but continue to support and celebrate the community that sacrifices so much for our safety. Thank you to those who have served us. We will never forget those we have lost.

Find out more about the CVA’s daily work and visit Corps Monitoring’s website to learn more about our services.

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Raising The Standard: Seamless Drone Integration With Our NSI Gold Monitoring Centre

Raising The Standard: Seamless Drone Integration With Our NSI Gold Monitoring Centre

When a site alarm triggers at 3am, every second counts. Traditional response protocols involve sending security personnel to investigate, but even on smaller sites, it can take several minutes for officers to reach the vulnerable area, giving intruders a vital window of time to cause damage.

Corps Monitoring’s drone service provides immediate dispatch and response, with the ability to cover a large area or estate within seconds. Our partnership with Security Drone Group connects advanced aerial surveillance directly to our NSI Gold-accredited Alarm Receiving Centre (ARC), providing a visual deterrent that protects your site from above.

Professional monitoring meets aerial intelligence

Our monitoring centre serves as the command hub for site-based drone operations. Live aerial video feeds stream directly to our trained operators, who assess threats, coordinate with on-site personnel, and escalate incidents according to customer protocols.

if an alarm is triggered, our ARC can deploy a drone to perform a rapid aerial patrol, delivering complete situational awareness across large and complex sites within minutes. Covering vast areas far beyond the reach of ground patrols, the system streams live video and thermal feeds directly to our control centre for immediate response and recording.

Technological enhancements

Beyond quick response times, the systems we deploy are equipped with:

  • Thermal imaging and HD cameras: 28x digital zoom identifies unauthorised personnel far beyond the capabilities of standard cameras
  • Weather-resilient operations: Drones can operate in temperatures exceeding 50°C, with onboard weather stations and algorithms that analyse local forecasts to determine optimal flight patterns
  • AI-powered smart tracking: distinguishing between threats and false alarms, lock onto intruders, monitor their movement, and differentiate between individuals, vehicles and boats
  • Multi-platform integration: Systems integrate seamlessly with leading monitoring platforms, ensuring compatibility with existing CCTV, access control, and alarm infrastructure.

Fully managed integration

We handle all Civil Aviation Authority (CAA) permissions and operate in full compliance with data protection laws. Before deployment, our team conducts comprehensive site audits to assess estate layout, monitoring requirements, network capacity, and optimal drone dock locations.

For organisations wanting to evaluate the technology first-hand, we offer short trials covering setup, daytime and night-time capabilities. Our user-friendly dashboard also allows customers to review footage, track patrol patterns, and access incident reports whenever needed, while our monitoring centre maintains constant vigilance.

Secure cloud storage provides scalable, encrypted archiving of all footage, while end-to-end encryption keeps operational data safe. Our team handles operations, monitoring, maintenance, and reporting, providing estate managers with peace of mind.

Operational intelligence beyond security

While drones cast a protective eye over estates, they can also be reprogrammed for various tasks beyond perimeter monitoring that would otherwise require specialist contractors or expose personnel to risk.

Monthly infrastructure inspections of roofs, gutters, and solar installations can be conducted safely from above, with footage uploaded directly to secure cloud storage for review. Car parks can be assessed in seconds, informing on availability. High-precision 3D point cloud technology enables stockpile measurement within 10mm accuracy, supporting inventory management and logistics planning.

These systems can integrate beyond security measures, becoming operational assets that ensure sites are operating efficiently, everywhere.

Eyes in the sky: Optimising a steelwork’s security perimeter

A multinational steel-making company needed enhanced security for its extensive facility. Existing static CCTV systems provided limited perimeter coverage, and poor visibility during night shifts made monitoring high-value materials challenging. Traditional patrol methods created gaps in surveillance that left the site vulnerable.

Corps Monitoring deployed a 24-hour trial of ARC-connected drone surveillance to address these vulnerabilities, delivering:

  • 500% improvement in security coverage compared to conventional patrol methods
  • 45-second response time when alerts triggered, identifying threats in vulnerable areas that traditional methods couldn’t effectively monitor
  • Enhanced night-time surveillance through thermal imaging that detected unauthorised personnel far beyond standard visibility limits
  • Precise stockpile measurement supporting inventory planning
  • Automated operational tasks including programmed roof inspections with footage streamed directly to cloud storage for facilities management review
  • High-definition imaging enabling number plate recognition for improved vehicle access and delivery management

The trail significantly enhanced monitoring capabilities across the estate, and supported infrastructure assessments.

Setting a new benchmark

Security technology is evolving, and organisations need to follow suit. Corps Monitoring’s drone security system unifies surveillance with monitoring, offering data-driven insight that extends beyond security.

Drones eliminate coverage gaps, offering enhanced vision, swift deployment and routine patrols. With drones’ eyes in the skies, your organisation can focus resources on everyday operations with confidence and peace of mind.

Learn more about our drone security service, and contact our specialist team to discuss your requirements, arrange a site audit, or book a trial deployment.

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Meet the team: Jamie Brownlee

Meet The Team: Jamie Brownlee

At Corps Monitoring, we aim to create careers that last by building up our colleagues’ skills and expertise over time.

Our Business Development Manager, Jamie Brownlee, exemplifies that progression. Jamie has been a vital part of our team for over a decade. His technical expertise has seen him progress from a CCTV operator to a key team leader, helping to grow our business. We spoke to him about his role and plans for the business.

When did you join Corps Monitoring, and what did your career look like before you joined?

I first joined Corps Monitoring as a CCTV operator in 2014, working on the night shift and then on the day shift. Before that, I had a career as a qualified car mechanic. At the time, I was looking for a new career path, and that was when a friend at Corps recommended the security industry to me.

In my role, I’ve grown from that first position into an engineer support position, a senior technical administrator role, and now into my current role in business development. As a technical administrator, I assisted the accounts department and engineers with any issues that arose during the setup of their systems. That experience enabled me to work closely with our installer clients, ensuring they have the right solutions for their needs.

What made you decide to join the team?

Security represented a new, different challenge, so I decided to take it on. When I first joined, it was because I wanted a career change. After seeing the team’s dedication, innovative technological solutions and the opportunities to progress and expand my expertise, it was an easy decision to stay.

Why is remote monitoring important today, and how is it evolving?

Monitoring services are an essential business function. They offer robust protection of properties, from domestic to commercial sites, using technology that is evolving rapidly. Analytics, detection, and the introduction of AI are advancing these capabilities more than ever before, and we use enhanced technology every day to deter intruders.

Our team is also a key part of a wider protective ecosystem. When intruders break into a site, alarms are triggered, and in some cases, emergencies arise. It is our responsibility to monitor and pass fire, intruder and public address voice alarm activations to the necessary authorities.

Wherever there are spaces with people and assets in them, there are spaces in need of our protection.

How have things at Corps changed since you joined, and are there any changes on the horizon?

We are always looking to integrate further technological innovations into our services. When I started over a decade ago, we were only monitoring alarm systems and CCTV. Since then, we’ve onboarded new services, including lone worker solutions, drone monitoring and vehicle tracking, to make our coverage as comprehensive as possible.

We have also developed our own dashboard for customers to use, strengthening our communication with them by making it more accessible and easier to understand.

The security industry is constantly changing, and it is our job to stay ahead.

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About Corps Monitoring

Corps Monitoring provides a range of electronic security solutions including CCTV monitoring, intruder and fire alarm monitoring, personal protection services and keyholding, as well as environmental monitoring, call centre management and lone worker monitoring.

Corps Monitoring is a division of Corps Security, the UK’s leading independent specialist security solutions provider. The Corps group is a certified social enterprise.

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