NSI Performance Update: Corps Monitoring Exceeds Standards in 2024
At Corps Monitoring, we are proud to uphold the highest standards of security monitoring services, as recognised by our National Security Inspectorate (NSI) Gold II accreditation. The certification allows us to monitor any alarm device, ensuring that our clients receive the most comprehensive and reliable service. As we move into 2025, we are delighted to report that we have not only maintained these high standards but also exceeded them across all key metrics, reinforcing our commitment to delivering industry-leading response times.
2024 Performance Highlights
From January to December 2024, Corps Monitoring surpassed the NSI’s stringent targets across all four critical alarm response categories: fire alarms, personal attack (PA) alarms, intruder/other alarms, and CCTV services:
- Fire Alarms: The NSI target for fire alarms is to respond within 30 seconds. We achieved an average response time of just 4 seconds.
- Personal Attack (PA) Alarms: The NSI requires responses within 30 seconds. Our team delivered an average response time of 5 seconds.
- Intruder/Other Alarms: For intruder and other alarms, the NSI sets a response target of 90 seconds. Corps Monitoring’s average response time was just 9 seconds.
- CCTV Monitoring: The NSI’s benchmark for CCTV response is 90 seconds. We surpassed this target with an average response time of 25 seconds.
These achievements underscore the efficiency and dedication of our team in ensuring the fastest possible response to all alarms.
False Alarm Filtering
Efficiently managing false alarms is a critical component of our service, as it ensures that genuine threats receive immediate attention. In 2024, we successfully filtered 74% of false alarms, thanks to our advanced detection systems. These systems analyse every activation, enabling us to focus on genuine incidents while maintaining comprehensive records of all triggers.
Our investment in AI technology not only improves response times but also enhances operational efficiency, ensuring our clients receive the most effective security monitoring solutions available.
Looking Ahead
Our mission at Corps Monitoring is to uphold and exceed the rigorous standards set by the NSI, ensuring our clients receive the highest level of protection. In 2025, we remain committed to maintaining these exceptional response times, refining our processes, and leveraging the latest technologies to enhance our services further.
The safety and security of our clients are paramount, and we take pride in being a trusted partner in safeguarding their people, property, and assets. As we continue to innovate and excel, Corps Monitoring will remain at the forefront of the security monitoring industry.
