Reporting And Transparency In Security Partners

When seeking a security partner, there are a number of things to look for but a high degree of transparency in both their work and reporting should be near the top of the list.

There are obvious reasons why transparency and accurate reporting are vital; you want to know that your security partner has your company’s best interests at heart, is charging a reasonable price, and is reliably meeting KPIs. But excellence in security today goes beyond this.

When looking to advise on monitoring solutions, installers will want to recommend a cost-effective and efficient solution. So, what should organisations and installers look for in their security monitoring provision?

The benefit of accessible and transparent reporting

 Leading manned guarding solutions today should have an accessible and intuitive customer portal through which clients can access relevant information about the services provided. Such portals are less common for remote monitoring solutions, but we believe that they should be one of the priorities of any provider.

These portals allow customers to access a host of information about the service in a single place. They make it easy for the client to get an overview of their premises and provision. The portals should be accessible on multiple devices, making access to information easier and faster. They will often allow clients to download their own reports rather than request them from the provider. This can streamline processes and improve customer service.

What to look for in a security portal

There are a number of elements that clients can hope for in a well-designed, well-performing security portal.

  1.  User friendly – Possibly the most important feature of a security portal is that it is user-friendly and easy to access. If the portal is not clear to use or certain features are not easily accessible, the client won’t use it. It should also be accessible on multiple devices including smartphones.
  2. Real-time data – Security today is data-driven. Portals are a place to collect and interpret that data. Elements such as site statuses and site use statistics can all be stored in one place and these should be regularly updated with real-time data to guide accurate decision-making.
  3. Current statuses – Alongside real-time data, the portal should show the current status of any onsite tech such as alarms and sensors. This can hugely simplify the process of checking in on what needs to be done. Currently, a faulty alarm or camera may trigger an email to all relevant people. If it is repaired or flicking on- and offline, this can result in multiple emails being sent. An online portal will immediately show the current status of the device, saving you from hunting through a series of emails.
  4. All the paperwork in one place – One of the biggest advantages of a security portal by far is keeping all relevant details in one place. Reports can be easily downloaded without having to send a request to the security partner. Invoices are collated in one place, and new equipment can be ordered with forms accessed through the portal.

When searching for a security provider, remember to look past the security itself. Communication and day-to-day planning have a huge impact on how well a solution will work for you.



The Benefits Of Remote Monitoring

Whether you are looking to secure a shop, office, warehouse, or any other premises, your security requirements have likely changed over the past year. Many premises have closed entirely, are open for much shorter hours or are functioning at much lower capacity.

Security officers have been in high demand in front of house positions to enforce Covid precautions in premises that are in use. Security systems, particularly, have been important for vacant premises. Fire, gas, and flood warnings alongside many others have been vital. As we move out the pandemic, the importance of technology in security will not diminish. Alongside these systems, remote monitoring continues to be a core element of most security provisions.

Cost effective and consistent

Remote monitoring is the most cost-effective way to have eyes on your premises 24/7. Having cameras signalling event alerts to a monitoring centre rather than a security officer onsite means there are always multiple eyes on the alarm boards so there is no chance of missing anything. An officer onsite could have another task to complete or become distracted for a moment which increases the risk of something passing unnoticed. Utilising remote monitoring allows for onsite officers to focus on patrols and other tasks that make the most of their skills.  With the continued innovation and falling cost of technology, there is no need to compromise.

Scalable solutions

As organisations move out of this challenging time, many are looking to make adjustments by scaling down or adjusting opening hours, for example. These changes are likely to continue for some time to come as we see business practices settling into the ‘new normal’. Remote monitoring systems are easy to scale up and down, adjusting camera numbers and the duration of monitored periods according to need.

When manned guarding isn’t the right option

Often, combining manned guarding with technology is a great option for tailoring a security provision but there may be cases where manned guarding is not an option. It may be that 24/7 manned guarding is cost prohibitive, that the risk of working through the night in certain areas is not worth the benefit, or that the client works with sensitive technology or data and doesn’t want outsourced staff onsite. Here, remote monitoring is the ideal alternative.

Our central monitoring station model is particularly valuable where in such scenarios, allowing the relevant authorities to be rapidly notified even without an officer onsite.

An obvious deterrent

Finally, prevention is always better than mitigation. Visible security acts as a deterrent to opportunists, who more often than not will simply move on to the next premises with less prominent security measures in place. Cameras and lights can make a huge difference to the likelihood of a building being targeted.

The reality is, there are many options out there for a security provision and when talking about something so vital, this can become overwhelming. Remote monitoring has numerous advantages that should not be ignored. It can be an effective, standalone security solution or work in tandem with manned guarding depending on the environment. Work closely with your provider. Ensure they listen to your needs and create an approach that is tailored to you.