CCTV Monitoring Services FAQs

CCTV Monitoring Services involve connecting your security cameras to a remote monitoring centre. Trained operators oversee live video feeds, respond to suspicious activity, and escalate issues when necessary. These services go beyond passive recording to deliver proactive threat detection and response, transforming CCTV systems from forensic tools into real-time security assets.

Your cameras transmit live footage to our ARC, either continuously or when triggered by motion detection, heat sensors, or perimeter alarms. When suspicious activity is detected – such as movement in restricted areas, out-of-hours access, or unauthorised vehicle entry – our operators verify the threat and respond accordingly. This may include issuing live audio warnings, alerting keyholders, notifying the police, or dispatching mobile patrols.

Our CCTV Monitoring Services are ideal for a wide range of environments, including:

• Construction sites and temporary projects prone to theft and vandalism
• Industrial estates and warehouses containing valuable stock or machinery
• Retail parks and shopping centres with public access and high footfall
• Office buildings and corporate campuses that require out-of-hours surveillance
• Public sector facilities, such as schools, leisure centres, or libraries
• High-net-worth residential properties and gated communities

Any site vulnerable to intrusion, crime, antisocial behaviour, or unauthorised access can benefit from real-time CCTV Monitoring Services.

While standard CCTV systems record footage for later review, monitored CCTV provides immediate intervention. Key benefits include:

• Live detection and response to suspicious behaviour
• Rapid emergency escalation
• Early deterrence through live audio warnings
• Improved incident outcomes and reduced loss
• Reduced reliance on static security personnel
• Enhanced compliance with insurance and health and safety regulations

With real-time verification, false alarms are reduced, emergency services are only called when needed, and security incidents are managed before they escalate.

When an incident occurs, our operators follow a proven response protocol:

1. Receive and assess the alert from your CCTV system
2. Use live video feeds to verify the cause of the alert
3. Issue an audio challenge via on-site speakers (if available)
4. Notify designated contacts, keyholders, or security teams
5. Contact emergency services if a verified threat is present
6. Document and log all activity with timestamps and operator notes

This structured approach ensures fast, effective incident resolution and full accountability.

Absolutely. CCTV Monitoring Services can be integrated with:

• Intruder Alarm Monitoring for perimeter and interior breach detection
• Fire Alarm Monitoring for early fire response
• Access Control systems for secure entry/exit tracking
• Lone Worker Monitoring for staff operating in isolation
• Corps Protect Personal Protection Services for mobile workforce safety

This layered approach provides end-to-end security coverage, allowing for coordinated monitoring and escalation across all aspects of your site’s protection.

Getting started is simple:

• We begin with a site risk assessment and a review of your current CCTV system
• Our team works with your installer to configure connectivity to our ARC
• We define bespoke escalation procedures tailored to your operation
• We test camera feeds, alerts, and audio functions
• Once live, our operators begin 24/7 surveillance with full support and reporting

Ongoing service includes regular health checks, reporting, and system audits to maintain performance and compliance.