Lone Worker Monitoring FAQs

Lone Worker Monitoring is a safety service that protects employees who work without direct supervision or colleagues nearby. Using GPS-enabled devices or mobile apps, lone workers can signal for help, share their location, and stay connected to a 24/7 monitoring team at Corps Monitoring’s NSI Gold-accredited Alarm Receiving Centre. The system provides not only emergency support but also routine check-ins to ensure the user’s wellbeing throughout their working day.

Lone Worker Monitoring is suitable for a wide range of professionals and industries, including:

• Field engineers and maintenance staff
• Healthcare and community care workers
• Estate and lettings agents
• Utility workers
• Security guards
• Cleaners and custodial staff
• Surveyors, delivery drivers, and night shift workers

Any employee who regularly works alone, travels between locations, or operates outside of direct supervision should be covered by a Lone Worker Monitoring solution. This service is particularly important for sectors where workers may encounter hostile members of the public, hazardous environments, or limited mobile signal coverage.

Users are equipped with a personal safety device or smartphone app that connects them to Corps Monitoring’s control room. The device allows them to:

• Raise an SOS alert in an emergency
• Trigger a ‘Man Down’ alarm if they fall or stop moving
• Check in during scheduled intervals
• Share their live GPS location
• Communicate via two-way audio

When an alert is raised, operators assess the situation and follow a pre-agreed escalation plan to notify managers, emergency services, or next of kin. In cases of uncertainty, operators will remain connected until the user confirms their safety or help arrives.

Corps Monitoring supports a range of Lone Worker Monitoring tools, including:

• GPS-enabled handheld devices with panic buttons
• Wearable safety badges or pendants with discreet activation
• Smartphone safety apps compatible with both iOS and Android
• ‘Man Down’ detectors with tilt sensors and motion detection

All devices are chosen based on the role, environment, and risk level, ensuring reliable functionality for each user. Corps Monitoring works closely with clients to recommend and supply the most suitable technology for their workforce.

When an SOS or Man Down alarm is activated, Corps Monitoring’s operators receive the user’s location and audio feed in real time. They attempt to speak to the individual and assess the situation. If there’s no response or if danger is confirmed, they notify emergency services or designated contacts according to the site’s escalation procedure. The incident is logged with a full audit trail and follow-up communication provided to the client.

UK employers have a duty of care to protect employees under the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999. This includes identifying lone workers, assessing risks, and taking steps to ensure their safety. Lone Worker Monitoring helps organisations meet these obligations by providing a proven, professional safety solution that demonstrates due diligence. It also supports ISO compliance and HSE recommendations for lone working.

Yes. All communications and GPS data are encrypted and stored in accordance with GDPR and UK data protection regulations. Corps Monitoring ensures secure access to sensitive data and provides audit trails for compliance purposes. User privacy is respected at all times, and location tracking is only active during working hours or assigned shifts.

Yes. Lone Worker Monitoring can be integrated with CCTV systems, access control, fire alarms, and intruder detection systems. Corps Monitoring also supports combined security packages where lone worker protection is part of a broader safety strategy. Integration enables faster verification, coordinated responses, and improved situational awareness in emergencies.

Clients receive regular reports detailing:

• Check-ins and system usage
• Alert activations and response times
• Incident outcomes and escalation records
• Compliance and service performance metrics

These reports help with health and safety audits, internal reviews, and insurance documentation. For larger organisations, Corps Monitoring can offer dashboard access, customised alerts, and centralised reporting for multiple users and sites.

Corps Monitoring combines cutting-edge technology with expert human response. Our SIA-licensed operators provide fast, calm, and effective support around the clock. As an NSI Gold-accredited provider, we deliver trusted Lone Worker Monitoring that protects your staff and supports your compliance obligations. We tailor every solution to your workforce’s specific risks, and our employee-owned structure means every team member is personally invested in delivering excellent service.