Personal Protection Services FAQs

Personal Protection Services involve the use of technology – such as wearable alarms or mobile apps – that connect individuals to a 24/7 monitoring centre. When a user raises an alert, Corps Monitoring’s operators assess the situation and take immediate action, including contacting emergency services, employers, or designated contacts. These services are essential for safeguarding people who work alone, face public interaction, or operate in unpredictable environments.

The service works by equipping users with discreet safety devices or smartphone apps that have built-in GPS and panic functions. If a threat arises – such as assault, injury, or distress – the user activates the device to connect directly with Corps Monitoring’s ARC. Operators can listen in, track the user’s location, speak to them, and escalate the incident based on the agreed protocol.

Core features typically include:

• Panic button or SOS alert
• Two-way voice communication
• GPS tracking and location sharing
• Man-down or fall detection
• Timed check-ins or welfare prompts

These services are designed for:

• Lone workers in sectors like construction, facilities, retail, or logistics
• Healthcare workers and social carers visiting patients at home
• Estate agents and property managers conducting viewings
• Journalists and field researchers
• Night shift workers and cleaners
• Transport and delivery drivers

Any employee or contractor who may face isolation, aggression, or environmental risk can benefit from Personal Protection Services.

When a user triggers an alert:

1. The ARC receives the signal and immediately opens a communication line.
2. Operators assess audio, location data, and device activity.
3. If necessary, they alert emergency services, notify the employer, or escalate as per the user’s predefined safety plan.
4. The event is logged with full timestamps and a report is issued post-incident.

In serious cases, GPS location is relayed to emergency services to assist with rapid deployment.

Under UK health and safety law, employers have a duty of care to protect lone workers. Personal Protection Services help organisations meet this obligation by:

• Providing a direct safety link between workers and trained operators
• Offering detailed reporting and audit trails
• Reducing response time in emergencies
• Supporting lone worker risk assessments

These measures help demonstrate compliance with the Health and Safety at Work Act and the Management of Health and Safety at Work Regulations.

Yes. Devices used in Personal Protection Services are designed to be simple, discreet, and effective. Options include:

• Wearable fobs or badges
• Smartphone apps with background functionality
• ID badge-style panic buttons
• Wrist-worn devices with GPS and fall detection

All solutions are tested for ease of use in high-stress situations.

Yes. When an alert is triggered or a welfare check is missed, GPS location data is used to track the individual. This location is shared with response teams to ensure the quickest possible support. Regular location updates also allow the ARC to assist if users are moving during the incident.

Absolutely. Employers receive access to a secure portal or dashboard with:

• Real-time status of all users
• Alert history and incident logs
• Compliance and usage reporting
• Device status and performance metrics

These insights help employers manage their duty of care and refine risk strategies across teams.

Yes. Personal Protection Services can be rolled out across teams of any size, from a handful of lone workers to national field-based operations. Corps Monitoring provides tailored onboarding, training, and support for each deployment. Devices can be assigned per user or shared across shifts, depending on operational needs.

Getting started is simple. Corps Monitoring works with your team to understand the risks your staff face, recommends appropriate devices or app solutions, and configures monitoring and escalation plans. We provide full onboarding, ongoing support, and access to reporting tools to ensure the service remains effective and compliant.