Our team of experts will ensure that all calls are answered promptly in a customer’s company name. By using a set of agreed criteria, all calls are filtered, which means that all non-urgent calls are treated accordingly, while all emergencies are relayed immediately to duty personnel for an immediate response.
We recognise that our customers want to know exactly when any action took place, which is why we provide you with a full audit trail in the form of a detailed daily report. An email details all calls received and actions taken, which gives the necessary documentary proof of response times.
Our call centre management, emergency and out of hours answering service is cost effective, professional and efficient, and offers the reassurance of a 24/7 response system.