Call centre management, emergency and out of hours answering and helpdesk

The Corps Monitoring Centre (CMC) offers a diverse range of call centre management, emergency and out of hours answering and helpdesk services.

All calls are answered promptly

Our team of experts ensure that all calls are answered promptly and professionally in a customer’s company name. By using a set of agreed criteria, all calls are filtered, which means that non-urgent calls are treated accordingly. All emergencies are relayed immediately to duty personnel for an instant response.

We recognise that our customers want to know exactly when any action took place, which is why we provide a full audit trail in the form of a detailed daily report. An email details all calls received and actions taken, which gives the necessary documentary proof of response times.

Our call centre management, emergency and out of hours answering service is cost effective, professional, and efficient, and offers the reassurance of a 24/7 response system.

Call centre management, emergency and out of hours answering and helpdesk services from the Corps Monitoring Centre (CMC)

  • State-of-the-art call centre management, emergency and out of hours answering and helpdesk services from the UK’s leading security specialist
  • NSI Gold accreditation as well as BS 8418, ISO 9001:2008 and BS 8484 certifications
  • All calls are answered promptly in the customer’s company name
  • Using a set of agreed criteria, all calls are filtered and dealt with accordingly
  • A full audit trail in the form of a detailed daily report
  • Peace of mind from a 24/7 service