Tag Archive for: Personal Protection Services

Personal Protection Services FAQs

Personal Protection Services FAQs

24/7 Support for People at Risk

Personal Protection Services are designed to safeguard individuals who may be vulnerable to threats or emergency situations while working alone, travelling, or operating in high-risk environments. Delivered via Corps Monitoring’s NSI Gold-accredited Alarm Receiving Centre (ARC), these services offer real-time protection, emergency alerting, and rapid intervention through mobile-enabled safety technology.

This FAQ explains what Personal Protection Services involve, who they’re for, and how they provide immediate, life-saving support.

  • Personal Protection Services involve the use of technology – such as wearable alarms or mobile apps – that connect individuals to a 24/7 monitoring centre. When a user raises an alert, Corps Monitoring’s operators assess the situation and take immediate action, including contacting emergency services, employers, or designated contacts. These services are essential for safeguarding people who work alone, face public interaction, or operate in unpredictable environments.

  • The service works by equipping users with discreet safety devices or smartphone apps that have built-in GPS and panic functions. If a threat arises – such as assault, injury, or distress – the user activates the device to connect directly with Corps Monitoring’s ARC. Operators can listen in, track the user’s location, speak to them, and escalate the incident based on the agreed protocol.

    Core features typically include:

    • Panic button or SOS alert
    • Two-way voice communication
    • GPS tracking and location sharing
    • Man-down or fall detection
    • Timed check-ins or welfare prompts

  • These services are designed for:

    • Lone workers in sectors like construction, facilities, retail, or logistics
    • Healthcare workers and social carers visiting patients at home
    • Estate agents and property managers conducting viewings
    • Journalists and field researchers
    • Night shift workers and cleaners
    • Transport and delivery drivers

    Any employee or contractor who may face isolation, aggression, or environmental risk can benefit from Personal Protection Services.

  • When a user triggers an alert:

    1. The ARC receives the signal and immediately opens a communication line.
    2. Operators assess audio, location data, and device activity.
    3. If necessary, they alert emergency services, notify the employer, or escalate as per the user’s predefined safety plan.
    4. The event is logged with full timestamps and a report is issued post-incident.

    In serious cases, GPS location is relayed to emergency services to assist with rapid deployment.

  • Under UK health and safety law, employers have a duty of care to protect lone workers. Personal Protection Services help organisations meet this obligation by:

    • Providing a direct safety link between workers and trained operators
    • Offering detailed reporting and audit trails
    • Reducing response time in emergencies
    • Supporting lone worker risk assessments

    These measures help demonstrate compliance with the Health and Safety at Work Act and the Management of Health and Safety at Work Regulations.

  • Yes. Devices used in Personal Protection Services are designed to be simple, discreet, and effective. Options include:

    • Wearable fobs or badges
    • Smartphone apps with background functionality
    • ID badge-style panic buttons
    • Wrist-worn devices with GPS and fall detection

    All solutions are tested for ease of use in high-stress situations.

  • Yes. When an alert is triggered or a welfare check is missed, GPS location data is used to track the individual. This location is shared with response teams to ensure the quickest possible support. Regular location updates also allow the ARC to assist if users are moving during the incident.

  • Absolutely. Employers receive access to a secure portal or dashboard with:

    • Real-time status of all users
    • Alert history and incident logs
    • Compliance and usage reporting
    • Device status and performance metrics

    These insights help employers manage their duty of care and refine risk strategies across teams.

  • Yes. Personal Protection Services can be rolled out across teams of any size, from a handful of lone workers to national field-based operations. Corps Monitoring provides tailored onboarding, training, and support for each deployment. Devices can be assigned per user or shared across shifts, depending on operational needs.

  • Getting started is simple. Corps Monitoring works with your team to understand the risks your staff face, recommends appropriate devices or app solutions, and configures monitoring and escalation plans. We provide full onboarding, ongoing support, and access to reporting tools to ensure the service remains effective and compliant.

Conclusion

Personal Protection Services offer a reliable safety net for individuals operating alone or in high-risk environments. With Corps Monitoring’s round-the-clock support, users can raise an alert at any time and receive fast, professional assistance. These services support staff welfare, strengthen compliance, and reduce the risk of serious harm.

Whether for lone workers, vulnerable staff, or public-facing teams, Corps Monitoring delivers trusted, scalable Personal Protection Services designed for real-world safety challenges. Contact us today to find out how we can help you protect your people.

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Corps Protect FAQs

Corps Protect FAQs

Personal Protection Services for At-Risk Individuals

In an increasingly unpredictable world, ensuring personal safety has never been more important – especially for lone workers, vulnerable individuals, and professionals operating in high-risk environments. Corps Protect, the personal protection division of Corps Monitoring, delivers 24/7 monitored safety services using GPS-enabled technology, live communication, and rapid response protocols.

This guide explains how Corps Protect works, who it’s designed for, and why it’s a vital solution for modern personal security.

  • Corps Protect is a personal protection service that combines wearable devices, mobile applications, and a 24/7 monitoring team to ensure individuals remain safe wherever they are. Designed for lone workers and at-risk personnel, it enables users to raise alarms, share live locations, and request help instantly. This service is backed by Corps Monitoring’s NSI Gold-accredited Alarm Receiving Centre, ensuring that every alert is handled with speed, care and professionalism.

  • Corps Protect is ideal for:

    • Lone workersin remote or isolated roles
    • Health and social care professionalswho enter service users’ homes
    • Estate and lettings agentsworking alone or attending viewings
    • Maintenance and utility workersoperating in unfamiliar or hazardous environments
    • Domestic abuse survivorsunder protection or restraining orders
    • Journalists and public sector staffdealing with volatile situations

    Any individual facing personal safety risks due to their work or personal circumstances can benefit from this proactive monitoring solution. Employers across public and private sectors use Corps Protect to meet duty of care obligations.

  • Users are equipped with discreet GPS-enabled devices or a smartphone app that connects to the Corps Monitoring Alarm Receiving Centre. With the press of a button, users can raise an alert, triggering immediate audio contact with trained operators. The operator can listen in, assess the situation, speak to the user, and dispatch help if needed. Some devices also include fall detection, man-down functionality, and vibration feedback for silent operation.

  • When an alert is triggered, the device sends the user’s real-time location and a live audio feed to Corps Monitoring’s control room. Operators assess the situation, speak to the user if safe, and follow the escalation plan – which could include alerting emergency services, notifying a manager or family member, or contacting a rapid response team. All incidents are recorded and reported. In high-risk cases, operators can remain on the line until the situation is resolved or emergency services arrive.

  • Yes. Corps Protect supports employers in meeting their duty of care under UK Health and Safety legislation, including:

    • The Health and Safety at Work Act 1974
    • The Management of Health and Safety at Work Regulations 1999
    • Lone Worker Guidance from the Health and Safety Executive (HSE)

    By providing lone worker protection, organisations demonstrate proactive risk management and improve safety compliance. Corps Protect also provides documentation to support internal policies and external audits.

  • Absolutely. Corps Protect solutions are tailored to the risk profile of each client. Whether you’re managing a healthcare trust, housing association, or national utility provider, we customise device settings, escalation paths, and monitoring protocols to meet your exact requirements. Bulk deployment and user training are also available. For organisations with a large or mobile workforce, we provide dashboards, incident overviews, and ongoing account management.

  • Corps Protect uses a combination of:

    • GPS-enabled lone worker deviceswith SOS functionality
    • Mobile safety appscompatible with iOS and Android
    • Dedicated panic buttonsthat are discreet and easy to activate
    • Live two-way audio communicationfor verbal threat assessment
    • Geofencing and activity schedulingfor time-specific coverage
    • Cloud-based incident managementand user reporting tools

    All devices and software are supported by our NSI Gold-accredited monitoring centre, ensuring seamless performance and compliance.

  • Yes. All data is stored and transmitted in compliance with GDPR and UK data protection law. Our systems use end-to-end encryption, and access is restricted to authorised operators only. Location and audio data is securely stored for audit and evidential purposes. Clients have access to secure dashboards and reporting portals to view usage history, alerts, and account management details.

  • Clients receive detailed reports, including:

    • Alarm activations and incident logs
    • User activity and engagement levels
    • Compliance reports for health and safety audits
    • Monthly service summaries and trend analysis

    This data helps demonstrate due diligence, support internal training, and refine lone worker policies. Corps Monitoring can provide regular performance reviews and service improvements based on real-world usage and feedback.

  • Corps Monitoring has decades of experience in remote monitoring, a NSI Gold-accredited control centre, and a commitment to service excellence. Our operators are SIA-licensed and trained to manage high-pressure personal protection incidents. We offer tailored support, reliable technology, and 24/7 monitoring to keep your people safe – wherever they are. As an employee-owned business, we’re personally invested in delivering exceptional service and peace of mind to our clients and users.

Conclusion

Personal safety is no longer optional – it’s essential. Whether your team operates alone, in unpredictable locations, or faces daily risk, Corps Protect offers reliable, real-time protection. With a trusted monitoring centre, advanced technology, and customised escalation plans, you can safeguard your people without compromise. From healthcare teams to housing officers and mobile engineers, Corps Protect adapts to your risks and gives your team the confidence to work safely and independently. Contact Corps Monitoring today to find out how our Personal Protection Services can support your workforce, service users, or vulnerable individuals.
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Corps Monitoring Bolsters Management Team In Glasgow

Corps Monitoring Bolsters Management Team In Glasgow

Corps Monitoring, a division of certified Social Enterprise, Corps Security, is pleased to announce the appointment of Andy Mounsey as Monitoring Technical Director and the promotion of Ross Doolan to Monitoring Control Room Manager. These strategic changes reflect Corps Monitoring’s commitment to leadership excellence and continuous improvement, while demonstrating its commitment to being the employer of choice in the security monitoring sector.

Andy Mounsey brings with him a wealth of experience, having served as Operations Manager at Orbis Protect for the past 14 years. His responsibilities included overseeing the Alarm Receiving Centre (ARC) and supporting the integration of new products and technologies. With 18 years in the security industry, Andy’s decision to join Corps was motivated by the unique opportunity the company presented.

Upon his appointment, Andy commented: “I could see so much potential for growth in monitoring and to make the most of the excellent facility in Glasgow. Corps’ values and ethos clearly demonstrate what is important to the business and I was immediately attracted by the team’s principles and its focus on delivering the best possible service to clients.”

As Monitoring Technical Director, Andy will be working to maximise the potential of the NSI Gold Cat II accredited Corps Monitoring Centre (CMC) in Glasgow. As part of his role, he will be responsible for exploring new avenues and technologies, and use his experience to support and develop the team in the ARC.

Ross Doolan, who has been with Corps for almost six years, has steadily risen through the ranks. Starting as a CCTV Operator in 2018, he has since held roles such as Engineering Support, Technical Administrator, and now Monitoring Control Room Manager.

Following his promotion, Ross said: “I am incredibly proud to be leading the Monitoring Control Room team. Since joining Corps, I have felt like I belong to a family, and not just a business. In Corps, you are not ‘just a number,’ but instead, you’re able to build great relationships with colleagues and clients. It helps us work to the same goal: delivering a critical service to the highest possible standards and being indispensable to our clients.”

As Monitoring Control Room Manager, Ross will now take on responsibility for supporting the team of operators in the ARC, while ensuring the correct handling of alarms in line with NSI guidelines and meeting customer needs at all times.

Corps Monitoring provides 24/7, 365 day CCTV monitoring, intruder and fire alarm monitoring, personal protection services, key holding and more from its ARC in Glasgow. The team works in partnership with the country’s leading servicing and installation partners, and offers a 360 degree view of its customers security with in-depth and transparent reporting solutions.

To meet the rest of the team at Corps Monitoring, simply click here.

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Andy Topp
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Andy Topp Joins Corps Security

Corps Security has appointed Andy Topp as its new sales director.

Topp will work with executive director Mark Rogers and the rest of the senior leadership team to broaden the company’s approach and develop new market sectors – particularly those interested in a more ethical approach to procurement now that Corps is a social enterprise. Andy will work closely across the Corps Security organisation, including our Corps Monitoring division which provides CCTV monitoring systems and services, fire alarm monitoring, personal protection services, and intruder alarm monitoring. Topp has more than 20 years’ experience in the security and facilities management industry, having held senior roles with Reliance Security Services, Securitas Security Services and ISS Facility Services where he was most recently national sales director – single service for 10 years. Andy Topp said: “I am thrilled to be joining Corps Security. As the only major social enterprise in the security sector, it is completely unique, and I look forward to helping to grow the organisation and thereby increase its positive impact on the local communities in which it works.” Mike Bullock, CEO of Corps Security commented: “I’m delighted that Andy is joining us and bringing with him a wealth of senior experience in our sector. His ability to work at both a strategic and tactical level to deliver results will be a significant boost to the team.”
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Corps Monitoring Launches New Website
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Corps Monitoring Launches New Website

Corps Monitoring is delighted to announce the launch of our new website.

We wanted a site which reflected our own technology-led ethos, and one which offered the ultimate user-friendly experience. It features improved navigation and functionality while allowing customers to witness the complete product portfolio in action via a series of videos. Each high-definition video provides a clear demonstration to site visitors on exactly how each Corps Monitoring service works, such as CCTV Monitoring Services, Intruder & Fire Alarm Monitoring, Personal Protection Services and Keyholding. Each video is underpinned by an up-to-date narrative that reflects Core Monitoring’s values and aspirations. We are proud of our rich heritage and our ability to combine the experience of the past with the needs of the present and future to give our customers an unrivalled level of service that always delivers first-class quality, and that shines through in our new website design. Rob Hill, Corps Monitoring Managing Director, comments: “We are absolutely thrilled with our new website which has already created positive reverberations throughout the organisation and from our customers. The combination of videos and voiceovers ensures that anyone visiting the site is given a thorough demonstration on how each service works and how it can benefit them.” “The new website is a crucial channel which takes our stakeholders along with us on our own transformation journey. The home-page also ensures that any user visiting the site can quickly see that, whilst our HQ is in Glasgow, Scotland, we have a completely national reach throughout the UK.”
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About Corps Monitoring

Corps Monitoring provides a range of electronic security solutions including CCTV monitoring, intruder and fire alarm monitoring, personal protection services and keyholding, as well as environmental monitoring, call centre management and lone worker monitoring.

Corps Monitoring is a division of Corps Security, the UK’s leading independent specialist security solutions provider. The Corps group is a certified social enterprise.

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