Natasha Coyle

Meet The Team – Natasha Coyle

Corps Monitoring is proud to offer its team the chance to build a career in the remote monitoring security sector. We aim to be the employer of choice in the security monitoring sector and work hard to create fulfilling careers and professional development opportunities for life.

We sat down with Natasha Coyle, a CCTV operator at our NSI Gold Cat II accredited Corps Monitoring Centre (CMC) in Glasgow.

When did you join Corps and what were you doing before?

I joined the Corps Monitoring team last year. My previous role was as an emergency services call handler for Police Scotland so I had a pretty good sense of how to manage high pressure situations and I thought it would be a good fit for me.

Tell us about your career at Corps so far?

During my year at Corps Monitoring, I’ve experienced a dynamic journey. From day one, I’ve been immersed in an environment that values dedication to excellence.  In my role, I’ve had the opportunity to contribute to various projects, each one presenting its own set of challenges and learning opportunities. Whether it’s analysing data to enhance our monitoring systems or collaborating with colleagues to streamline processes, every day has been a chance to grow and make a meaningful impact.

Why did you join the Corps Monitoring team?

When I saw the opportunity to join the team at the CMC, I jumped at it. Not only is it the type of work that compliments my skillset, but the shift work and location means that it fits really well with my life and commitments outside of work.

Why is remote monitoring important today and how is it evolving?

Remote monitoring is often unseen but it’s so important because it allows real time oversight of systems from a distance. It means that sites can be secured and kept safe without increasing the need for a physical presence. We’re already seeing the massive improvements advancing technology makes to our work, and it will be interesting to see how this evolves.

What’s next for the remote monitoring industry?

CCTV monitoring is changing all the time as new technologies come in and prove to be valuable. I think the most obvious new development will be around Articficial Intelligence (AI) and how integrating it into our systems will shape how we keep our clients and their sites safe.

Corps Monitoring provides 24/7, 365 day CCTV monitoring services, intruder alarm monitoring, fire alarm monitoring, personal protection services, key holding and more from its ARC in Glasgow. The team works in partnership with the country’s leading servicing and installation partners, and offers a 360 degree view of its customers security with in-depth and transparent reporting solutions.

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Simon Saddington

Meet The Team – Simon Saddington

The Corps Monitoring remote monitoring team is based at our NSI Gold Cat II accredited Corps Monitoring Centre (CMC) in Glasgow. It delivers round-the-clock security services to protect people, businesses, and their assets nationwide.

We strive to be the employer of choice in the security monitoring sector, and it is our people who are at the heart of our services. We sat down with Simon Saddington, a CCTV operator who joined Corps Monitoring just this year, to find out how it’s going.

When did you join Corps and what were you doing before?

I joined the Corps Monitoring team back in March 2023. Before that I worked in lots of different areas of security in a range of different sites, most recently a theme park. Security has been my job for more than 25 years, so I’ve seen the industry change and develop over a long period of time

Tell us about your career at Corps so far? 

In my career I’ve done a lot of CCTV work but since joining the team here, I’ve learned a lot about how the ARC operates. Since joining I have been taught much more about how the systems operate, not just the watching of the cameras but the whole process dealing directly with the clients assisting them, the engineering side programming the systems, plus all the weekly and daily jobs that keep the security of the sites we monitor running smoothly.

Why did you join the Corps Monitoring team? 

I had reached that time when my CCTV license was being renewed and decided to have a look at the opportunities that were out there. I saw the role with Corps Monitoring and after speaking to the manager, it sounded interesting. I took the job to further my career and with all the things shown to me in the ARC with its advanced systems, looked to be the way forward.

Why is remote monitoring important today and how is it evolving? 

Remote monitoring is more important than ever – it’s difficult to keep up with the challenges of the day without that technology support. It can reduce the need for individuals to be on site, but generally it’s safer, means that we can monitor more of a premises and that we can be in more than one place at a time. It’s also advancing constantly, which means our clients are always getting the best possible coverage.

How has Corps Monitoring changed in the last 5 years?

I’ve only joined the team this year so that’s a difficult one to answer. In my time here though, I’ve seen real growth as the demand for CCTV monitoring goes up. My previous role was monitoring live CCTV, so only very few sites can be accurately watched. Now with technology we can reduce the number of false activations helping the operators catch the real incidents as they happen.

What’s next for the remote monitoring industry? 

Technology is constantly evolving and developing which has a huge impact on the level of service we can provide. I’m particularly interested to see how AI will be integrated into security technology and the how it might improve the way we do things.

What’s the most exciting aspect of working at Corps?

I take great pride in keeping premises safe and secure, but I really enjoy working with different clients and seeing the benefits we deliver to their companies.

Corps Monitoring provides 24/7, 365 day CCTV monitoring, intruder and fire alarm monitoring, personal protection services, key holding and more from its ARC in Glasgow. The team works in partnership with the country’s leading servicing and installation partners, and offers a 360 degree view of its customers security with in-depth and transparent reporting solutions.

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Operations Update Our NSI Statistics

Operations update: Our NSI statistics

Last year, our alarm receiving centre (ARC) received National Security Inspectorate (NSI) Gold II recertification following an audit. The accreditation is the highest available for an alarm monitoring service and means that Corps Monitoring can accept any alarming device.

From July to December 2023, we not only maintained NSI’s impeccable standards, but surpassed them. The NSI provides targets for alarms to be answered within seconds of being triggered, and Corps Monitoring Centre has exceeded its targets across all four measurements: for fire alarms, personal attack alarms, intruder/other alarms, and CCTV.

Our work:

  • Fire alarms – The NSI target for fire alarms is to respond within 30 seconds. On average, our response time was 4 seconds.
  • Personal attack alarms – For personal attack (PA) alarms, the NSI target is again to respond within 30 seconds. Our average response time was 5 seconds.
  • Intruder/other alarms – For intruder and other alarms, the NSI target is to respond within 90 seconds. Our average response time was 4 seconds.
  • CCTV services – For CCTV monitoring services, the NSI target is to respond within 90 seconds. Our average response time was 18 seconds.

False alarms

These statistics reflect all incidents where the alarm was not falsely triggered. We investigate every alarm activation and use AI software to detect false triggers. This allows our team to only address genuine activations, so we are as efficient as possible. For example, in December our AI software detected 82% of alarm activations as false. However, 18% of these were still addressed by our team.  All incidents, whether false or genuine, are still recorded.

Keeping you informed

Corps Monitoring shares all alarm activation information with the NSI, but we also believe in letting our clients access this data, too.

Our client security portal offers a more unique service than other remote monitoring solutions by allowing clients to access stay up to date with their premises security in real time.

We designed the portal to be user friendly, and it provides real-time data and statuses of alarms and sensors in use. For example, a client can see the full history of their alarm activations, what we did in response, and when relevant authorities were contacted.

Our goals   

We are proud of our incredible performance throughout these areas and are working hard to uphold these response times throughout 2024. Our client’s safety is paramount, which is why we will continue to provide them with enhanced integrated monitoring services and state-of-the-art technology.

Corps Monitoring is a division of Corps Security – the UK’s longest running security company. Corps Monitoring offer a range of technology solutions including CCTV Monitoring Services, CCTV Sensor Activated Monitoring, CCTV Live Surveillance, Fire Alarm Monitoring, Intruder Alarm Monitoring, Personal Protection Services, Key Holding, Call Centre Monitoring, Lone Worker Monitoring and more.

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Corps Monitoring Bolsters Management Team In Glasgow

Corps Monitoring Bolsters Management Team In Glasgow

Corps Monitoring, a division of certified Social Enterprise, Corps Security, is pleased to announce the appointment of Andy Mounsey as Monitoring Technical Director and the promotion of Ross Doolan to Monitoring Control Room Manager. These strategic changes reflect Corps Monitoring’s commitment to leadership excellence and continuous improvement, while demonstrating its commitment to being the employer of choice in the security monitoring sector.

Andy Mounsey brings with him a wealth of experience, having served as Operations Manager at Orbis Protect for the past 14 years. His responsibilities included overseeing the Alarm Receiving Centre (ARC) and supporting the integration of new products and technologies. With 18 years in the security industry, Andy’s decision to join Corps was motivated by the unique opportunity the company presented.

Upon his appointment, Andy commented: “I could see so much potential for growth in monitoring and to make the most of the excellent facility in Glasgow. Corps’ values and ethos clearly demonstrate what is important to the business and I was immediately attracted by the team’s principles and its focus on delivering the best possible service to clients.”

As Monitoring Technical Director, Andy will be working to maximise the potential of the NSI Gold Cat II accredited Corps Monitoring Centre (CMC) in Glasgow. As part of his role, he will be responsible for exploring new avenues and technologies, and use his experience to support and develop the team in the ARC.

Ross Doolan, who has been with Corps for almost six years, has steadily risen through the ranks. Starting as a CCTV Operator in 2018, he has since held roles such as Engineering Support, Technical Administrator, and now Monitoring Control Room Manager.

Following his promotion, Ross said: “I am incredibly proud to be leading the Monitoring Control Room team. Since joining Corps, I have felt like I belong to a family, and not just a business. In Corps, you are not ‘just a number,’ but instead, you’re able to build great relationships with colleagues and clients. It helps us work to the same goal: delivering a critical service to the highest possible standards and being indispensable to our clients.”

As Monitoring Control Room Manager, Ross will now take on responsibility for supporting the team of operators in the ARC, while ensuring the correct handling of alarms in line with NSI guidelines and meeting customer needs at all times.

Corps Monitoring provides 24/7, 365 day CCTV monitoring, intruder and fire alarm monitoring, personal protection services, key holding and more from its ARC in Glasgow. The team works in partnership with the country’s leading servicing and installation partners, and offers a 360 degree view of its customers security with in-depth and transparent reporting solutions.

To meet the rest of the team at Corps Monitoring, simply click here.

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About Corps Monitoring

Corps Monitoring provides a range of electronic security solutions including CCTV monitoring, intruder and fire alarm monitoring, personal protection services and keyholding, as well as environmental monitoring, call centre management and lone worker monitoring.

Corps Monitoring is a division of Corps Security, the UK’s leading independent specialist security solutions provider. The Corps group is a certified social enterprise.

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