Last year, our alarm receiving centre (ARC) received National Security Inspectorate (NSI) Gold II recertification following an audit. The accreditation is the highest available for an alarm monitoring service and means that Corps Monitoring can accept any alarming device.

From July to December 2023, we not only maintained NSI’s impeccable standards, but surpassed them. The NSI provides targets for alarms to be answered within seconds of being triggered, and Corps Monitoring Centre has exceeded its targets across all four measurements: for fire alarms, personal attack alarms, intruder/other alarms, and CCTV.

Our work:

• Fire alarms – The NSI target for fire alarms is to respond within 30 seconds. On average, our response time was 4 seconds.
• Personal attack alarms – For personal attack (PA) alarms, the NSI target is again to respond within 30 seconds. Our average response time was 5 seconds.
• Intruder/other alarms – For intruder and other alarms, the NSI target is to respond within 90 seconds. Our average response time was 4 seconds.
• CCTV services – For CCTV monitoring services, the NSI target is to respond within 90 seconds. Our average response time was 18 seconds.

False alarms

These statistics reflect all incidents where the alarm was not falsely triggered. We investigate every alarm activation and use AI software to detect false triggers. This allows our team to only address genuine activations, so we are as efficient as possible. For example, in December our AI software detected 82% of alarm activations as false. However, 18% of these were still addressed by our team.  All incidents, whether false or genuine, are still recorded.

Keeping you informed

Corps Monitoring shares all alarm activation information with the NSI, but we also believe in letting our clients access this data, too.

Our client security portal offers a more unique service than other remote monitoring solutions by allowing clients to access stay up to date with their premises security in real time.

We designed the portal to be user friendly, and it provides real-time data and statuses of alarms and sensors in use. For example, a client can see the full history of their alarm activations, what we did in response, and when relevant authorities were contacted.

Our goals   

We are proud of our incredible performance throughout these areas and are working hard to uphold these response times throughout 2024. Our client’s safety is paramount, which is why we will continue to provide them with enhanced integrated monitoring services and state-of-the-art technology.

Corps Monitoring is a division of Corps Security – the UK’s longest running security company. Corps Monitoring offer a range of technology solutions including CCTV Monitoring Services, CCTV Sensor Activated Monitoring, CCTV Live Surveillance, Fire Alarm Monitoring, Intruder Alarm Monitoring, Personal Protection Services, Key Holding, Call Centre Monitoring, Lone Worker Monitoring and more.